Buyer Intent Leads Refund & Cancellation Policy

Except where a refund is expressly required by applicable law or expressly promised in a controlling signed agreement or Order Form, all payments to BIL are final and nonrefundable.

This includes, without limitation:

• Subscription and renewal fees;
• Setup, onboarding, implementation, and activation fees;
• Data-pack, lead-pack, record, credit, and audience fees;
• Done-for-you and professional-service fees;
• Add-on, integration, support, consulting, and hourly-service fees;
• Usage-based and overage charges;
• Installment payments under a fixed-term commitment;
• Charges for partially used billing periods or subscription terms; and
• Taxes and third-party costs that are not refundable to BIL.

BIL does not provide prorated refunds, credits, or partial-month adjustments merely because a customer did not use the Services, used fewer records or audiences than permitted, stopped using the Services, deleted an account, changed business plans, or canceled after a charge was processed.

Fees are not refundable based on the accuracy, completeness, age, uniqueness, match rate, deliverability, responsiveness, or business value of any record, lead, contact, audience, intent signal, score, or other data output.

Intent and scoring products reflect modeled, observed, or inferred signals and do not guarantee that any person is currently shopping, has consented to be contacted, will respond, is qualified, or will purchase. BIL does not guarantee campaign approval, advertising-platform matching, inbox placement, appointments, conversions, sales, revenue, or return on investment. Failure to achieve a desired result does not create a right to a refund or credit.

Cancellation stops a future renewal when the cancellation is validly submitted before the applicable renewal charge is processed. Cancellation does not reverse a charge already processed and does not create a refund, credit, charge reversal, or prorated adjustment.

Customers may cancel through any cancellation function made available in their BIL account or by emailing info@buyerintentleads.com from the email address associated with the account. BIL may request reasonable information to authenticate the request and identify the affected account. When applicable law requires cancellation through the same method used to enroll, or through another specific method, BIL will honor that legally required method.

Unless applicable law requires otherwise, a text message, SMS message, social-media message, voicemail, or verbal statement is not a valid cancellation request. Unsubscribing from marketing emails or replying STOP to a text message stops eligible marketing communications; it does not cancel a subscription or terminate an Order Form.

A cancellation request received after a renewal charge has been processed applies to the next renewal. Customers should submit cancellation requests before the renewal date and retain the cancellation confirmation.

Some plans require a six-month, twelve-month, or other fixed commitment even when fees are billed monthly or in installments. Canceling such a plan prevents renewal after the current committed term; it does not end the current term early or eliminate remaining payment obligations.

Unless a controlling signed agreement or applicable law states otherwise, all installments through the end of the committed term remain due. Stopping use, deleting an account, removing a payment method, revoking payment authorization, or disputing a charge does not constitute cancellation and does not release the customer from those obligations.

Purchases of one-time data packs, lead packs, record allocations, credits, or similar products are final and nonrefundable once purchased, whether or not they are used.

Any pack described in writing as non-expiring will not expire merely because of the passage of time, but remains subject to the Terms and Conditions, lawful-use requirements, continued account eligibility, product availability, and any purchase-specific terms. Promotional, complimentary, or courtesy credits have no cash value and cannot be redeemed or refunded for money.

Setup, onboarding, implementation, audience creation, configuration, consulting, campaign support, creative, integration, and other professional-service fees are nonrefundable once paid. These fees reserve resources and compensate BIL for preparation, access, labor, and capacity, including work performed before a customer launches or begins actively using a deliverable.

Customer delays, missing information, delayed approvals, failure to provide access, or a decision not to proceed do not create a right to a refund.

Nothing in this Policy limits a nonwaivable right available under applicable law. If you believe BIL charged you more than once for the same amount due, charged an amount not authorized by your Order Form, or made another billing error, contact info@buyerintentleads.com promptly and include the account name, invoice or receipt, charge date, amount, and a description of the issue.

BIL will investigate reported billing errors in good faith. If BIL confirms a duplicate or erroneous charge, BIL may correct it through a refund, reversal, or account credit, as appropriate. A pending authorization, payment-processor hold, bank delay, foreign-exchange difference, or correctly assessed tax is not necessarily a billing error.

If applicable law requires a refund, BIL will provide the refund required by law. Nothing in this Policy promises a refund beyond the amount or circumstances legally required.

BIL may, in its sole discretion, issue a courtesy credit, service extension, replacement allocation, or refund in an exceptional circumstance. Any such accommodation is voluntary, applies only to the specific transaction identified, and does not establish an ongoing policy, precedent, waiver, or entitlement for the same or any other customer.

Only an authorized BIL representative may approve an exception, and the approval must be in writing. Statements by contractors, referral partners, sales representatives, or other third parties do not modify this Policy unless incorporated into a controlling written agreement signed by BIL.

Before initiating a chargeback or payment dispute, please contact info@buyerintentleads.com so BIL can investigate the issue. Initiating a chargeback does not cancel a subscription or eliminate payment obligations under a committed term.

BIL may suspend access while a payment dispute is pending and may provide the payment processor or financial institution with relevant transaction records, acceptance logs, account activity, communications, invoices, Order Forms, and cancellation records. Nothing in this section limits a customer's lawful right to dispute an unauthorized or incorrect charge.

Unless an Order Form states otherwise, cancellation becomes effective at the end of the then-current paid billing period or committed subscription term. Access may continue through that date if the account remains paid and compliant.

After expiration or termination, platform access, integrations, refreshes, additional exports, support, and other ongoing Services may end. Customers are responsible for exporting permitted data before access ends. Data lawfully exported before expiration or termination may be retained and used only in accordance with the Terms and Conditions, applicable law, suppression obligations, and third-party rights.

BIL may update this Policy prospectively. The version posted when a purchase is made, together with any controlling signed agreement or Order Form, governs that purchase to the extent required by law. Material changes will be communicated when legally required.

Questions, cancellation requests, and billing-error notices may be directed to:

International Web Marketers, LLC
d/b/a Buyer Intent Leads
2201 NE 35th Street
Lighthouse Point, Florida 33064
Email: info@buyerintentleads.com